Refund policy
EZPONY™ Return Policy
Return Window
You have 30 days after receiving your order to request a return.
Eligibility Requirements
To be eligible for a return, your item must be:
- In the same condition that you received it — unused, unworn, undamaged
- With all original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Include:
- Your order number
- The reason for your return
If your return is approved, we will send you:
- A return shipping label
- Detailed instructions on how and where to send your package
⚠️ Important: Items sent back without prior return authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at:
ezponyco@outlook.com
We’ll evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
We do not accept returns for:
- Personalized or custom-made items
- Gift cards
- Final sale items
- Items that have been used, washed, or show signs of wear
If you’re unsure whether your item qualifies, feel free to contact us — we’re happy to help.
Exchanges
The fastest way to get the item you want is to:
- Request a return for your current item
- Once approved, place a new order for the desired product
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible:
- Item must be unused
- With tags attached
- In its original packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Your bank or credit card provider may take additional time to reflect the refund
If more than 15 business days have passed since your refund was approved, contact us at:
ezponyco@outlook.com